Faqs

Simplify Your Debt Management

Experience faster collections smarter insights and seamless automation all in one secure cloud platform

Frequently Asked Questions

How long does it take to implement debt collection software?

Many agencies are live within weeks. Our team manages setup, data migration, and user training to ensure a smooth transition.

Our team works alongside yours from day one, handling data migration, system configuration, and staff training. Most customers are fully operational within a few weeks of kickoff.

Yes. We have experience migrating data from most major collections platforms. Our team handles the migration process to ensure your account history, notes, and balances transfer accurately.

Debtmaster EVO includes rules-based workflows, disclosure logic, audit trails, and account-level documentation. Each element is configurable to match your agency’s specific policies and state-level requirements.

Debtmaster EVO is built for FDCPA compliance. The platform includes configurable contact attempt rules, time-zone restrictions, disclosure management, and full audit trails. Settings are flexible enough to handle agency-specific policies and state-level variations without custom development.

Debtmaster EVO uses role-based access controls, data encryption, and detailed audit logging to protect consumer data. Private cloud and on-premise deployment options keep your data off shared infrastructure entirely, which is important for agencies operating under strict data governance requirements.

Debtmaster EVO includes CallThru, a fully integrated phone system and dialer built into the platform, removing the need for outside systems. All calls, notes, and compliance data are stored in a single system of record.

Debtmaster EVO supports both deployment models. You can run it on your own infrastructure or in a private cloud environment you control. We do not use a shared SaaS model, so your data stays in your environment rather than on shared servers.

Debtmaster EVO integrates with credit bureau reporting, payment processors, SMS platforms, and document management tools. Our team can discuss specific integration needs during your evaluation.

Debtmaster EVO includes Debtmaster IQ for AI-powered queries and reporting, plus an AI-based voice engine for automated outreach. The platform also has an AI Consumer Portal in active development for self-service payment and account management. These capabilities are expanding on an ongoing basis.

Debtmaster EVO is licensed on a per-user basis. Pricing is based on your agency’s size and deployment needs. Contact our sales team for a quote specific to your organization.

We offer personalized demos so you can see the platform in action before making a decision.

Comtronic Systems provides US-based support covering technical issues, training questions, and system configuration. You work with people who know Debtmaster EVO and understand the collections industry, not a generic help desk.

Comtronic monitors regulatory developments and releases updates to keep Debtmaster EVO aligned with current requirements. Our compliance framework is designed to be configurable as rules evolve.

Request a demo through our website or call us at 800.414.2814. Our team will walk you through the platform and help determine the right configuration for your agency.

More Questions?

You may still have questions or need more clarification. Don't hesitate to contact us. We're here for you!

Get in Touch

Have questions or want to see how it works? Our team is here to help.

US: 800.414.2814

International: 509.573.4300

110 E 2nd Street, Cle Elum, WA 98922

Sales: sales@comtronic.com

Support: support@comtronic.com

Alternatively, you may complete the form, and one of our staff will contact you as soon as possible.

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We'd be delighted to hear from you! If you have questions regarding our solutions, require assistance, or wish to find out more about how Comtronic Systems can benefit your company, we are here to help.