EVO Consumer Portal is a real-time, two-way self-service portal connected live to DebtMaster EVO. Debtors can view their balance, make payments, set up payment plans, accept settlement offers, and review documents on their own schedule, without a collector involved. Your agency sets the rules inside DebtMaster. The portal follows them automatically.
Your agency doesn’t stop collecting at 5pm anymore. EVO Consumer Portal connects live to DebtMaster. Debtors pay, set up plans, and resolve accounts at 2am without a collector involved. Everything flows back to DebtMaster in real time. No batch updates. No lag.
A debtor gets a letter or a text. They follow the link. They log in with MFA. They see their balance, their options, and a path to resolution. Your collectors wake up to completed payments and new payment plans, already in the system.
The EVO Consumer Portal handles the full resolution workflow. Payments, plans, settlements, documents, consent. All in one place, all connected to DebtMaster in real time.
Debtors make one-time payments or set up structured payment plans on their own. Your agency defines the parameters inside DebtMaster. The portal enforces them automatically.
Present settlement offers directly through the portal. Debtors review and accept on their own time. No collector required to close the deal.
Share letters, original creditor documents, and account statements through the portal. Everything is controlled from DebtMaster and presented securely to the debtor.
Debtors authenticate with multi-factor login. Consent is captured and timestamped through the portal. Reg F compliant by design.
Every action in the portal flows back to DebtMaster instantly. Every change in DebtMaster reflects in the portal immediately. No batch processing. No lag.
Nova is the AI assistant built into the portal. She guides debtors through natural conversation, helps them understand their options, and takes action inside the portal on their behalf. When Nova cannot resolve something, she escalates to a live agent.
Nova is the AI assistant built into the EVO Consumer Portal. She is not a virtual collector. She is a guide.
When a debtor logs in and is not sure what to do, Nova starts a conversation. She helps them understand their balance, walks them through their options, and takes action inside the portal when they are ready. When something is outside her scope, she escalates to a live agent via chat.
Nova uses your AI credentials. Your debtor data never leaves your environment. That is a deliberate decision, not a feature we added later.
The Make a Payment screen is straightforward by design. Debtors select their account, enter an amount, choose a payment method, and confirm. The transaction posts to DebtMaster in real time.
The payment plan wizard walks debtors through a structured setup: select the debt, configure the schedule, review and confirm. Your agency sets the guardrails. Minimum payment amounts, maximum plan length, client-level rules. The portal follows them without a collector in the loop.
The Consent and Communication screen gives debtors control over how they are contacted. Email, phone, and text preferences are managed through the portal, with every change timestamped and logged.
The consent history is available in DebtMaster. Your compliance team has a full audit trail without building one manually.
Reg F requires it. The portal handles it.
Nova runs on your AI credentials. Your debtor data never passes through a third-party AI environment. It stays in your instance, under your control.
This is not a compliance checkbox. It is a deliberate architecture decision. The agencies that win the next decade will be the ones that own their data. EVO Consumer Portal is built so you do.
For years, agencies have been solving for how to reach debtors. Text, email, letters, calls. The real question was always where do you send them.
EVO Consumer Portal is the answer. Every outbound communication channel points here. Debtors arrive, authenticate, and resolve. Your agency collects while your collectors focus on the accounts that need a human touch.
EVO Consumer Portal is available for order now. Live deployment is approximately 30 days out. Four agencies are already deployed from our initial outreach to existing customers.
The agencies that move first have a competitive window before this becomes table stakes. The portal is exclusive to DebtMaster EVO and available to current EVO customers and new deployments.
Yes. EVO Consumer Portal connects directly to DebtMaster EVO in real time. It is built exclusively for EVO and is not compatible with legacy Debtmaster360.
Your agency sets all the rules inside DebtMaster. Settlement thresholds, payment plan parameters, client-level guardrails. The portal follows those rules automatically. Debtors only see and can do what you have configured.
Nova is an AI assistant built into the portal. She guides debtors through natural conversation and takes action inside the portal on their behalf. Nova runs on your AI credentials and your debtor data never leaves your environment.
The portal includes MFA login, consent capture with timestamps, and a full consent history log. It is designed with compliance requirements in mind, but your legal team should always review for your specific situation.
Yes. The EVO Client Portal runs on the same backend as the Consumer Portal. A bundle discount is available when both are purchased together.
Live deployment is approximately 30 days from order. Contact us to get in the queue.
Our team will walk you through a live demo of the portal, Nova, and the DebtMaster integration. No commitment required. Bring your questions.